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Neuro Linguistic Programming (NLP) for Business

NLP has many beneficial uses for self-development, and for businesses and organisations; for example NLP enables better communications in customer service, and all types of selling. NLP enables better awareness and control of oneself, better appreciation of the other person's feelings and behavioural style, which in turn enables better empathy and cooperation. NLP improves understanding in all one-to-one communications.

Who can it help? Below are just a few:

Directors and executives
Managers at all levels
Sales people
Customer care
Receptionists
Secretarial staff
Trainers
HR and counselling staff

NLP techniques help particularly by making it possible for people to:

Set clear goals and define realistic strategies
Coach new and existing staff to help them gain greater satisfaction from their contribution
Understand and reduce stress and conflict
Improve new customer relationship-building and sales performance
Enhance the skills of customer care staff and reduce customer loss
Improve people's effectiveness, productivity and thereby profitability

I specialise in Sales and Customer service programs using NLP tecniques to give you that edge and to at last understand the real meaning of people communication

Dysfunctional Team Workshops

The Five Dysfunctions of a Team outlines the root causes of politics and dysfunction on the teams where you work, and the keys to overcoming them. Counter to conventional wisdom, the causes of dysfunction are both identifiable and curable. However, they don't die easily. Making a team functional and cohesive requires levels of courage and discipline that many groups cannot seem to muster.

Dysfunction #1: Absence of Trust

The fear of being vulnerable with team members prevents the building of trust within the team.
Dysfunction #2: Fear of Conflict

The desire to preserve artificial harmony stifles the occurrence of productive ideological conflict.
Dysfunction #3: Lack of Commitment

The lack of clarity or buy-in prevents team members from making decisions they will stick to.
Dysfunction #4: Avoidance of Accountability

The need to avoid interpersonal discomfort prevents team members from holding one another accountable.
Dysfunction #5: Inattention to Results

The pursuit of individual goals and personal status erodes the focus on collective success.

This two day workshop is based on the book The Five Dysfunctions of a Team by Patrick Lencioni. The objectives of the workshop are:

To help teams make substantial progress in working together as a team
To gain a deeper understanding and appreciation of the contributions of each team member
To develop strategies to help the team overcome each of the five dysfunctions

Psychometric Profiling

Psychometric testing can transform the performance of your teams and individuals, delivering an immediate impact on your business.

The key to effective leadership in any business lies in understanding which person you should hire, which you should promote, what makes

a top performer, what motivates them, their core strengths, their limitations and the value they add to a team. But what will really set

your business apart is benchmarking the behaviours and abilities that will deliver success in your organisation, and managing your people

into high performance.

Use the Personal Profile Analysis (PPA) to:

Recruit the right person
Identify people for promotion
Put teams together
Gauge motivation and morale to pre-empt staff turnover
Identify precisely the areas for development that will have the maximum impact on your business
Manage performance
Resolve team issues
Boost motivation

The Job Profile Form enables you to identify the behavioural requirements of the job you are recruiting for. Used in conjunction with PPA, The Job Profile Form enables you to match the ideal behaviours for the job with the behavioural profile of your candidates

and employees, using a ‘goodness of fit’ scale.

Use The Job Profile Form to achieve a greater level of certainty for:

recruiting or selecting the right person for the right job
identifying mismatched employees and redeploying them in more suitable roles
boosting morale and loyalty
managing underperformance
getting the best out of your talent

Bespoke solutions

You can use these three techniques independently or together. This way a flexible approach can be carried out depending on the issues that needs resolving.

Using NLP techniques along with Psychometric profiling can be a powerful tool to improving communication and people skills, identifying behavioural differences and outlining the reasons why there is conflict in the workplace. The 5 Dysfunctions of a Team facilitates a 2 day workshop which can involve both the NLP and Psychometrics to deliver an all rounded approach.