MGpeople
Evaluate. Train. Grow. Succeed
Testimonials
Victoria - Best training
"For the last three years our company has undertaken vast changes both structurally and strategically which have enabled us to flourish. We have expanded immensely and have opened new premises across regions.
These many changes have caused a variety of team working issues and during the latter part of 2010, the management acknowledged the imperative need to address these in a more formal way if the
company is to continue to grow.
Mark worked with us using the framework of ‘The Five Dysfunctions of a Team’ to identify and address each of these issues and their impact.
Whilst this was a challenging experience for the team to take on board, the process has provided us with a strong framework to build on for the future. All staff are now fully aware of the company expectations and our “True North”. We realise that this is not a one off opportunity, but this has provided our company with solid foundations and expectations.
The consequential impact of the two day training is a more cohesive team, with the impetus to pro actively work together and address issues openly.
We would recommend any company experiencing team working issues to engage in this type of information sharing session"
Gavin - Green Stripe Ltd
Throughout the expansion of the business we decided to look at how customers perceive us.
Customer service is a vital element of the business. We contacted Mark to deliver the "NLP for Business" model to improve our understand of customers, but more so, how we portray ourselves. We learnt about People Communication and how to read body language and the way people access information, along with a bunch of others tools to put customer service first.
We measured this over a three month period and we received positive feedback from both regular and new customers.
Thank you for a new insight to people and improving our customer focus